Cars Land
  • On Jul 8, 2022
    Jani from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 6 tickets for my family and I have them all linked to my account. How do I send each person their individual ticket from my mobile app?

    Hello, Jani!

    Thanks so much for stopping by! 

    I'm thrilled to share that the Disneyland Mobile App is the solution you're looking for. You don't have to do that if your travel companions aren't planning on using their phones to manage Genie+ Lightning Lane selections or Individual Lightning Lane purchases. 

    Each of you will receive a paper ticket once you go through the turnstiles, so you can use those to reenter the park and redeem Genie+ Lightning Lane selections or Individual Lightning Lanes. 

    But if you want everyone to have their own tickets in their apps, the solution is simple. First, you and your family will download the Disneyland Mobile App and log in to your Disney accounts. After you're all ready, you will open your app, select the menu on the bottom right (the three stacked lines), and click on "Tickets and Passes" to display the tickets. Then your family will open their apps and do the same.

    Once on this screen, they will tap the plus sign on the top right to see a menu with three options. They should select "Link Tickets & Passes," and the app will prompt them to scan a code. This is the moment to scan the tickets displayed on your phone. After following those steps, each person should see the scanned tickets in their apps! 

    Please let us know if you have more questions, Jani, and we'll be glad to help! 

    May the magic be with you, 


thumbnail image for Julie

Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.