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  • On Nov 19, 2021
    Megan from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I purchased 2 tickets for Disneyland but something came up and I can't make it. I cancelled the reservation and the tickets are nowhere to be found. What do I do? Can I get a refund? Where can I find my tickets?

    Welcome to planDisney, Megan! Thanks for bringing your question our way! 

    I’m sorry you’re having trouble locating your Disneyland Resort ticket! If you purchased tickets on the Disneyland Mobile App, your eTicket should be located in the “Tickets & Passes” section of the App. If you can’t find your tickets in the Disneyland App or on your Disneyland Resort account on the website, that's okay! You should have received a confirmation email with your eTicket information when you made the purchase. If you're not able to locate either your tickets or your confirmation email, I encourage you to reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to assist you further. 

    Please note, canceling your Theme Park Reservation does not trigger a refund. That’s because theme park tickets are valid for a future visit through the end of their expiration date. You may book a new Theme Park Reservation for a later date. Because reservations are limited and subject to availability, I recommend checking the Availability Calendar to make sure a Theme Park Reservation is available on the new desired day. 

    Thanks again for dropping by! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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