Hi Lorena,
Thanks for stopping by planDisney with your question. It's great to hear you'll be park hopping to enjoy even more magic at the
Disneyland Resort theme parks.
I can understand you're looking into the status of the tickets you mention you cancelled. The best suggestion I can offer is that you
reach out to the Disneyland Resort Ticket Services team at (714) 781-4636. The Cast Members can help provide you with details about your tickets. What I can share is that, typically,
theme park tickets are nonrefundable. I am wondering if, perhaps, what you cancelled were your theme park reservations? It's possible to cancel theme park reservations, and your theme park tickets remain available for making replacement reservations.
No matter what your situation, Lorena, the Cast Members on the Ticket Services team are your best, most friendly, and most knowledgeable resource for helping you with your theme park ticket question.
One bit of bright news to share is that the tickets you purchased have an expiration date that should provide plenty of time for you to use them to enjoy all the magic of the theme parks. In the event that your tickets go unused and do expire, you can typically apply the amount you paid towards the purchase of new theme park tickets.
Lorena, I hope you enjoy all the magic at
Disneyland Park and
Disney California Adventure Park.
Here's wishing you lots of Disney magic in your day today!
Jerry