Disneyland- Mainstreet Station
  • On May 3, 2021
    Susan from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I purchased tickets at Disneyland for January 2020. How do I get a refund due to COVID? Thank you!

    Hello, Susan!

    Welcome to planDisney and thanks for stopping by with your Disneyland Resort question. I’m so sorry to hear your travel plans were put on hold last year. I hope 2021 will be more magical for you and include a visit to the Happiest Place on Earth!

    Disneyland Resort theme park tickets are generally non-transferable and non-refundable.  However, some resort policies and offerings have been modified for Guests who purchased tickets prior to or during the theme park closures. Many theme park ticket expiration dates have been extended, so there’s a good chance the extension applies to your tickets. Unused non-promotional tickets that originally expired on December 30, 2020 or March 31, 2021 now have an expiration date of December 16, 2021. If your tickets expired outside of these dates but they were not used for park entry, you can also use the amount you paid originally as credit toward a new ticket at the current prices. 

    I suggest that you link the tickets to your Disney account on Disneyland.com or the Disneyland mobile app to check the current expiration date. Keep in mind that Guests must have a valid theme park ticket linked to their Disney account to make a theme park reservation using the online system that launched recently. If you have more questions or would like to explore other possible options regarding your tickets, please call the ticket helpline at (714) 781-4636.

    I hope this information helps, Susan. Don’t hesitate to send us any other pixie-dusted planning questions you may have!

    Wishing you magic,
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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