Hey Vincent!
Welcome to planDisney. Thank you for sending us your great question about
Walt Disney World Resort theme park tickets. I am so sorry to learn that your daughter tested positive for COVID-19. I’m sending her lots of feel better “pixie dust”, and hoping she is on the mend!
Vincent, you will be happy to know that Walt Disney World Resort theme park tickets, as well as Disney Resorts Collection hotel packages with tickets, may be modified during the
phased reopening of Walt Disney World Resort. We understand that unexpected things happen during this unprecedented time! Maintaining the health and safety of our Cast Members and Guests is one of our top priorities. A friendly Cast Member
can help you change your ticket dates. Please
visit this page to view the phone directory and contact a Cast Member now.
Additionally, if you are not ready to change your ticket dates or don’t know when you will be visiting again, you will be happy to know that you can apply the entire value of your wholly unused and unexpired theme park ticket to a future theme park ticket purchase! Woo-hoo!
Vincent, I encourage you to
visit the experience updates page to learn more about
theme park reservations, contactless payment options, vacation modification options, and social distancing protocols.
If you have any additional questions, please visit planDisney again. We are all EARS!
With a Sprinkling of Pixie Dust,
Priscila