Family in front of Cinderella Castle
  • On Apr 3, 2021
    Vincent from NY Asked

    we purchased 10 tickets for 4/8/2021. The day before our trip my daughter tested pos for the covid19 virus so we had to cancel our trip. need to know what our options are.

    Hey Vincent!

    Welcome to planDisney. Thank you for sending us your great question about Walt Disney World Resort theme park tickets. I am so sorry to learn that your daughter tested positive for COVID-19. I’m sending her lots of feel better “pixie dust”, and hoping she is on the mend!

    Vincent, you will be happy to know that Walt Disney World Resort theme park tickets, as well as Disney Resorts Collection hotel packages with tickets, may be modified during the phased reopening of Walt Disney World Resort. We understand that unexpected things happen during this unprecedented time! Maintaining the health and safety of our Cast Members and Guests is one of our top priorities. A friendly Cast Member can help you change your ticket dates. Please visit this page to view the phone directory and contact a Cast Member now.

    Additionally, if you are not ready to change your ticket dates or don’t know when you will be visiting again, you will be happy to know that you can apply the entire value of your wholly unused and unexpired theme park ticket to a future theme park ticket purchase! Woo-hoo!

    Vincent, I encourage you to visit the experience updates page to learn more about theme park reservations, contactless payment options, vacation modification options, and social distancing protocols.

    If you have any additional questions, please visit planDisney again. We are all EARS!

    With a Sprinkling of Pixie Dust,

    Priscila
thumbnail image for Priscila

Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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