Cinderella Castle 50th Day
  • On Sep 23, 2021
    Danielle from TX Asked

    I purchased tickets through my company discount program, and I am unable to link my tickets in MyDisneyExperience. It says the links have already been linked to an account, but they are not showing up in my experience to reserve our spots at the park.

    Hi, there!

     Welcome to planDisney, Danielle. I'm so excited to see that you'll be traveling to the Walt Disney World Resort next week! Let's get you all set for your visit.

     I'm sorry to hear you're experiencing some difficulty getting your tickets linked to your My Disney Experience account. Technical difficulties certainly aren't magical, are they? Not knowing exactly where you purchased your Theme Park Tickets, I can't be sure why you're getting an error message. We'll start by taking a look at the Ticket ID numbers and if we can't get them linked, we'll seek some extra help.

     Start by visiting the claims page on the Walt Disney World Resort website. Click on the Tickets box. There you'll see a guide for where to find your Ticket ID numbers. Once you add one ID number, you can add up to 10 additional tickets. Then you'll follow the prompts to assign the tickets and confirm the link to your My Disney Experience account. 

     You can also try linking your tickets using the My Disney Experience mobile app. First, tap on the three little horizontal lines in the bottom right corner of the app home screen. Then tap the Tickets and Passes box. Tap on the little blue plus sign in the top corner to link your tickets. Depending on the purchase confirmation you received, you may even be able to simply scan a barcode!

     If you still experience difficulty, not to fret! Call the Help Desk at (407) 934-7639. A friendly Cast Member there will be happy to assist you!

     Once your tickets are linked, be sure to make your Theme Park Reservations via the Disney Park Pass System right away. Before you know it, you'll be enjoying pixie-dusted adventures in the theme parks!

      I hope this was helpful, Danielle. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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