dlr activities 09
  • On May 12, 2022
    Kevin from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets and was charged for them but never received email with ticket number

    Howdy, Kevin! Welcome to planDisney!

    Are you ready for the rootinest, tooniest vacation in all the land? Well, I'm sure you are! The Disneyland Resort can't wait to welcome you! And to bring the magic to life even more, Character Greetings have returned! If you prefer, you can remain at a distance and take a selfie with your favorite characters OR you can get up close and personal again. That's right! Hugs, high-five, autographs! You name it!

    Congratulations on completing the first step in bringing your toys.. I mean.. vacation to life. If you purchased your tickets via the Disneyland Resort Website, there is a way to confirm that they're in your account without having a confirmation email. First, hop back over to the Disneyland Resort Website and log in to your My Disneyland account. Hover over the "My Disneyland" icon on the menu bar, then select "Tickets and Reservation Details" from the drop-down menu. On this page, you'll find all of your active tickets and theme park reservations.

    Kevin, if you purchased your tickets through a third-party vendor, you may want to double-check your SPAM folder in your email. Sometimes emails can get all jumbled up like Mr. and Mrs. Potato Head! If you find your tickets there, you will want to link them to your account, then make theme park reservations to use them on the date of your choice.

    Finally, if you did buy tickets and they've disappeared like the toys from Syd's room, you may want to contact Star Command. Come in, Star Command! Ok, maybe not Star Command, but definitely call a Disneyland Resort Cast Member. You can reach them directly by phoning them at the Ticket Services Line.

    I hope I've helped guide you in the right direction today, Kevin! Enjoy your trip to infinity and beyond! If you need anything else, just remember...

    You've got a friend in me!

thumbnail image for Ashley

Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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