Hi Amy, and welcome to planDisney.
I'm so sorry to hear your family is experiencing a medical emergency, and I'm sending wishes for good health and a peaceful recovery. As a military spouse, I understand how challenging scheduling can be for our military members, and adding this unexpected situation adds even more complication. Let's see if I can help you with your next steps.
You're correct that the
Military Promotional Theme Park Tickets need to be activated at Walt Disney World by a military member or their spouse with a valid and active U.S. military ID. The
Offer Details specify that the eligible service member must be visiting with the party using the tickets. My advice is to
call and speak with a Cast Member on the Existing Tickets line at (407) 934-7639. Explain your situation and see what options are available for you and your party. As phone hold times are longer than expected right now, another option might be to use the chat feature in the
My Disney Experience mobile app. If you choose to submit a question via chat, I recommend providing as much information as you can in your initial chat for the most efficient experience. As a military Guest myself, I have always found Disney's Cast Members helpful, courteous, and understanding of our unique challenges, and I'm hopeful they'll be able to help you resolve this question.
Amy, thank you for your service to our country. I'm sending my best wishes for good health and a little pixie dust that you might be able to join your family at the Walt Disney World Resort as originally planned. Please take good care, and come back and see us if we can help with any further questions.
Wishing you good health and much magic,
Robyn