• On Nov 12, 2021
    Amy from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets through my base MWR, since then we had a family medical emergency & I may not be able to go & I am the one with the ID. Is there any way others who are traveling in my group can still use the tickets?

    Hi Amy, and welcome to planDisney.

    I'm so sorry to hear your family is experiencing a medical emergency, and I'm sending wishes for good health and a peaceful recovery. As a military spouse, I understand how challenging scheduling can be for our military members, and adding this unexpected situation adds even more complication. Let's see if I can help you with your next steps.

    You're correct that the Military Promotional Theme Park Tickets need to be activated at Walt Disney World by a military member or their spouse with a valid and active U.S. military ID. The Offer Details specify that the eligible service member must be visiting with the party using the tickets. My advice is to call and speak with a Cast Member on the Existing Tickets line at (407) 934-7639. Explain your situation and see what options are available for you and your party. As phone hold times are longer than expected right now, another option might be to use the chat feature in the My Disney Experience mobile app. If you choose to submit a question via chat, I recommend providing as much information as you can in your initial chat for the most efficient experience. As a military Guest myself, I have always found Disney's Cast Members helpful, courteous, and understanding of our unique challenges, and I'm hopeful they'll be able to help you resolve this question.

    Amy, thank you for your service to our country. I'm sending my best wishes for good health and a little pixie dust that you might be able to join your family at the Walt Disney World Resort as originally planned. Please take good care, and come back and see us if we can help with any further questions.

    Wishing you good health and much magic,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.