Hi Maria,
Welcome to planDisney and thank you for sending us your question about your Theme Park Ticket. I am sorry to hear that you have not yet been able to use your Theme Park Ticket from 2019, hopefully you will get back to Disneyland Resort sooner rather than later!
Since it sounds like your Theme Park Ticket is expired, you may be able to use the value of your fully unused Theme Park Ticket Toward the purchase of a new Theme Park Ticket. I suggest calling
Ticket Services where a Cast Member will be able to assist with your Theme Park Ticket in real time.
In the meantime, I also suggest downloading the
Disneyland Mobile App if you haven't already done so, and linking your existing Theme Park Ticket to your Disney Account. The App has so many great features that will make your visit to
Disneyland Resort even more magical!
I hope you are able to get your Theme Park Ticket sorted out, Maria. If you have any other questions, please come back and visit
planDisney again. We are always happy to help.
~Stephanie