• On Oct 21, 2021
    Melaina from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased ticket 8/25/2021, where are they? The tickets in the app do not have a barcode to scan at entrance. I never received an email with the tickets attached. How do I get them?

    Hi Melaina, and welcome to planDisney! 

    Buying your theme park tickets well in advance is always a great idea. And since your planDisney pals just love planning ahead, you're definitely among friends here! Let's make sure you've got those tickets ready to go when you head to the Walt Disney World Resort tomorrow!

    Okay, it sounds like you're seeing your tickets in your My Disney Experience account, which is perfect. That means your purchase went through and you have access to them. Now, to enter the theme parks, you have a couple of options. First, you can head to the Guest Relations window outside the park entrance on your first day and pick up Admission Cards. Since you didn't receive a confirmation email, just explain that to the Cast Member assisting you, and tell them you can see the tickets in your account. The Cast Member may also ask for a photo ID and the credit card used to order the tickets, so be sure you have those with you.

    Another really cool option is to use your phone as your ticket with Disney MagicMobile service! If you haven't already, download the My Disney Experience mobile app to your phone and log in. From the front page, click on the three horizontal lines in the bottom right corner of your screen and then on the "Disney MagicMobile" tile (you may be prompted to sign in again). As long as your tickets are linked to your account, you can select the members of your party you're creating digital passes for, then follow the directions to add the tickets to your electronic wallet. Then when you arrive at the parks, you can skip Guest Relations and head straight to the entrance. Hold your phone up to the touchpoint (or swipe and scan if you have multiple family members' tickets on one phone), and you're ready for the fun to begin!

    With The World's Most Magical Celebration underway, it's an absolutely amazing time to visit the Walt Disney World Resort, Melaina! Thank you so much for stopping by to see us, and have a magical vacation!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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