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  • On Mar 22, 2022
    Suzanne from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've purchased a ticket on-line for my husband and he is having knee replacement surgery and can't use the ticket. how do I get a refund.

    Hi Suzanne!

    Welcome to planDisney! Oh No! While I wish you were writing to us under better circumstances, I do hope that your husband feels better soon. I'm sending happy thoughts and lots of pixie dust his way!

    Disneyland Theme Park Admission Tickets are non-refundable unless purchased as part of a Disneyland Resort Hotel Vacation Package, which bundles a play and a stay together. Double-check the expiration date of your ticket; as long as the ticket has been wholly unused, and if your family is able to get back to The Happiest Place on Earth before this date, all he'll need to do to use this specific ticket is make a new Park Pass Reservation(s) and he'll be good to go! That means he'll be able to visit with this specific ticket when he's walking better, or you can even save it to visit during the return of the spooky Halloween or festive Holiday season!

    If, however, there won't be another trip to Mickey's house for some time, I'm happy to say that the value of what you paid for this ticket will stay safe forever and can be applied to the amount that individual tickets cost on a future visit. Or, this ticket could be used as part of a payment on a Magic Key annual pass for anyone in your household. And lastly, as long as the ticket has been completely unused, it can even be gifted to someone else to use either now or later!

    Pro Tip: You'll want to make sure that you have a printout, screenshot, email, etc, of the ticket stored in a safe place as it will disappear off of your Disneyland Mobile App and out of your My Disneyland Account after expiring. Disney will be able to locate it by your name, email address, phone number, etc, but it's faster (and a bit safer on your end) if you can retain a copy of your own.

    I'm so sorry that this wasn't the answer you were sEARching for, Suzanne, but I do hope that your family is able to either delay the fun or make a return visit this yEAR. Be sure to follow the official planDisney Instagram account and the brand new planDisney Podcast for even more tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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