Little girl with Minnie Mouse; holding hands; front of castle; castle bridge
  • On Feb 23, 2024
    Denise from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Purchased a ticket online, have a confirmation number but incorrect e-mail, I cannot access my e-tickets. :(

    Hey there, Denise. Thanks for swinging by planDisney to ask us this question. Your visit to the Disneyland Resort is rapidly approaching, so please keep your hands and arms inside the vehicle as we cruise through the answer to your question.

    I'm so sorry to hear that you aren't able to access your theme park tickets. However, Hakuna Matata, Denise. It means no worries and I'm not the least bit worried that we won't be able to get to them. You can reach out to a delightful Cast Member at the Tickets phone line for help. They should be able to use the credit card that was used for purchase to locate your Disney eTicket. I also found some helpful information on the Disneyland site should you have any issues on the day of your visit. I do recommend calling first to ensure that you have your ticket and theme park reservation confirmed for entry.

    Now to the fun stuff. The Disney California Adventure Food & Wine Festival will be in full swing during your visit. It's the most delicious time of the year and I can't wait to sink my teeth into some delectable eats and treats. If you haven't already, check out the Foodie Guide to see which foods you might like to sample during your visit. I love that the portion sizes are smaller so I have room to try even more different things when I visit.

    If you haven't already, be sure to download the Disneyland app for your visit. It's a super handy tool with a map of the resort, attraction wait times and (my favorite) the feature to mobile order food and beverage. I'm hoping there will also be a guide to the festival in there once the festivities kick off.

    Denise, I hope this helps give you the next step for locating your theme park ticket. It won't be long until you will be walking down Main Street, U.S.A. with Sleeping Beauty Castle in the distance. Here's wishing you a magical visit to the Happiest Place on Earth!

    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

Related Video

  • thumbnail image for Disneyland Resort Tips Every First Timer Should Know | planDisney Podcast – Season 2 Episode 12

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.