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  • On Oct 24, 2021
    Gabriela from Querétaro Asked

    I purchased a ticket on a day with availability to both parks according to the calendar, but when I want to book a theme park it says it's unable to book my ticket, can I enter the park without reservation? If not, can I get a refund of my tickets?

    Hey Gabriela!
     
    Welcome to planDisney!
     
    December is one of my favorite times to visit the Happiest Place on Earth! The Christmas tree is up, the garland is hung and Disneyland Park and Disney California Adventure Park are filled with amazing holiday treats. This year, Mickey and Minnie will be wearing new outfits and can’t wait to welcome you to all the festive fun. Make sure you look out for them throughout the parks!
     
    I am sorry to hear that you are having a hard time making theme park reservations. You must make a theme park reservation in order to enter Disneyland Park and Disney California Adventure and cannot enter without one. According to the Disneyland website it states “All tickets, and associated features and entitlements such as the Park Hopper entitlement, are nonrefundable, nontransferable, revocable, and may not be redeemed for cash.” I am wondering if maybe you purchased a ticket for a lower tier than what you are trying to reserve for. Without actually seeing your ticket, it’s hard to tell what might be going on. Right now, I’m seeing availability for every day in December with either a 1-Park Per Day Ticket or Park-Hopper Ticket. I recommend that you call Ticket Services at (714) 781-4636 so that they can assist you with your theme park reservation.
     
    Well Gabriella, I hope you can get this sorted out quickly and let us know if you have any other questions.
     
    Remember, always believe in the Magic!
     
    Andres
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Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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