Father and daughter on Dumbo
  • On Oct 26, 2020
    Cesar from FL Asked

    I purchased a ticket august 8, I lost my confirmation code, and my receipt, I never used that ticket, what can I do.

    Welcome to planDisney, Cesar! Admission is such an important part of your trip to Walt Disney World Resort, so I'm happy to be able to answer your question for you today so that you can make sure you're good to go for your upcoming adventure.

    Cesar, if you have misplaced your admission and your proof of purchase, I recommend that you call the hotline for existing tickets and speak to a Cast Member who will be able to help you out. It's possible that they may be able to locate your ticket media for you or they will walk you through getting a new ticket. Make sure to link it to your My Disney Experience account as soon as possible so you don't need to worry about misplacing the code or the receipt again!

    As part of the phased reopening process of the Theme Parks, a Disney Park Pass reservation is required in addition to your ticket in order to be admitted so be sure to log on and make your selection as soon as you have your tickets linked to your account! You can check out availability for Disney Park Pass reservations using this calendar, so be sure to have a look when you're planning out where you want to go.

    Have a magical day, Cesar!

    Jessica
thumbnail image for Jessica

Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our two rescue animals. We are Disney-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted-out of a tropical honeymoon to spend a blissful week at Walt Disney World instead! I'm thrilled to be on the Disney Parks Moms Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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