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  • On Jul 20, 2023
    Aline from MG Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I purchased my theme park tickets at 2022 valid dates for 06th September 2023. But now there has been a change in my travel dates (after 09/20) and I need to change my ticket dates. I m not getting it through My Disney Experience. How should I proceed

    Seja muito bem-vinda ao planDisney, Aline!

    Thank you for stopping by with an excellent question. It is a pleasure to assist a fellow Brazilian in planning a magical visit to the Walt Disney World Resort!

    If you bought your tickets directly through the Walt Disney World Resort website, you can change your ticket dates online or via the My Disney Experience mobile app (subject to the terms and conditions of your purchase). Sign in to your Disney account and visit Tickets, Passes & Memory Maker. Find the ticket you wish to modify, click "Change Ticket" to select your new dates, and proceed to checkout. Please note that modifications are subject to availability, and new charges may apply. To make changes via the My Disney Experience app, open the app on your mobile device, tap the three horizontal lines at the bottom of the screen, select "Tickets and Passes", and find the ticket you wish to modify.

    If you bought admission from a travel agent or third-party website, you must contact them directly to modify your tickets. They are the only ones with direct access to your theme park tickets, so you are also subject to their terms and conditions at the time of purchase. If you bought your tickets with the Walt Disney World Resort in Brazil, please contact them for assistance.

    I hope this information is helpful, Aline. Next time you visit us, stop by planDisney in Portuguese so we may continue to answer your questions in your beautiful language!

    Saudações mágicas,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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