• On Dec 29, 2019
    Steven from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchased something and accidentally tossed the receipt, can I still return it? Is there a time limit? I bought a dress shop dress for the wife and it is too small. Unfortunately, I bought it early in the year and that dress is no longer available.

    Hiya, Steven, 

    Those dresses and corresponding accessories from The Disney Dress Shop are gorgeous, aren’t they? My wife is really pleased with the matching dresses I purchased for her and our daughter. I even have a matching necktie so the three of us can enjoy a night out on the town, or on Main Street, U.S.A., together in style.

    I’m sorry to hear the dress you purchased for your wife didn’t happen to work out. In most cases, to return new merchandise to Disneyland Resort merchandise locations owned and operated by Disney you may take the article back to the store along with the original receipt within 30 days of the purchase. If you don’t have the receipt, an in-store merchandise credit may sometimes be offered for merchandise with the original tags intact or for other issues with the merchandise itself. This may be at the discretion of the manager or other Cast Members of the store. If you have other questions, you may contact the Disneyland Merchandise Guest Services at (877) 560-6477.

    Tony’s Tip: All Disneyland Resort merchandise locations owned and operated by Disney accept Disney Gift Cards. If you are a Star Wars fan, you may even be interested in acquiring a Batuuan Spira. These unique coins, available for purchase at various shops in Star Wars: Galaxy’s Edge, may be used for purchases at any location that also accepts Disney Gift Cards.

    I hope your situation is able to be resolved to your satisfaction, Steven. If you have any more questions regarding the Disneyland Resort, I hope you will stop by the Disney Parks Moms Panel again soon.

    See ya real soon!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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