Family with Mickey and Minnie
  • On Mar 28, 2019
    Mary from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello. I purchased 4 socal resident tickets for our family. After our first use, my daughter lost hers. Our tickets are link in the Disney app. Will we be able to get a replacement for 1 ticket? Thank you

    Hey there, Mary!

    Welcome to the Disney Parks Moms Panel. I'm so glad you were able to take advantage of the amazing ticket offer for Southern California residents. I'm also so envious that you have the Happiest Place on Earth right in your back yard!

    I am sorry that your daughter lost her park ticket, but I am very happy that you linked it to your Disneyland app account. I would recommend calling Guest Information and Ticket Sales at (714) 781-4636 to ask a Cast Member about your ticket. Since it is in the app, you should be able to scan into the parks without a problem. If your phone has technical difficulties or you want Disney FASTPASSES for certain attractions, you will need a paper ticket, though, so I'm hoping they will be able to help you.

    Keep in mind that these special tickets are valid now through May 23, 2019 with blockout dates from April 14 through April 22, 2019. During this time I hope you are able to try all the amazing and festive treats and entertainment available during the Get Your Ears On celebration. I just had the Mickey Mouse Celebration Churro, and it was one of the most decadent desserts I have ever had in the parks. I wish I had a few more stomachs so I could try everything!

    I hope this helps, and please return if you have any other questions. Have a Fantasmic day!
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Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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