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  • On Mar 31, 2022
    Ariana from AZ Asked

    I purchased a ticket/reservation for my sister; why does it say the order is being processed? Will I receive this ticket soon.

    Greetings, Ariana, and a warm welcome to planDisney

    The countdown to your May visit to the Happiest Place on Earth is on! I can’t wait for you to start making magical memories soon.

    I’m sorry to hEAR that you’re having trouble finding the theme park ticket you recently purchased for your sister. I have also received an email stating that the order is being processed, so not to fear, this is a normal part of the confirmation process. I took a look back at the email I received, and it said, “You will soon receive an email to inform you of the status of your order once processing has been completed.” Typically, it may take up to 24 hours for you to receive your confirmation email, which will offer access to your eTicket. If it has been longer than that, I recommend calling a Cast Member for assistance at (714) 781-4636, and they’ll be happy to help you! 

    As you prepare for your visit to the Disneyland Resort, I recommend downloading the Disneyland app – it’s my favorite handy helper in the parks! My family and I love taking advantage of the mobile ordering option, which saves valuable park time, and has prevented many toddler (and adult) meltdowns! You can also use the app to access the new Disney Genie+ service to help you experience the perfect Disney day upon entering the theme parks.

    I can’t wait for your magical adventures to begin in just a few short weeks, Ariana! Please stop by with any additional questions you may have… we’re all EARs!

    Sending pixie dust your way,
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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