Cinderella Castle 50th Day
  • On Mar 18, 2022
    Kayla from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have purchased 2 single day park tickets. We did not receive any email confirmation or where to load tickets. The trip is for October is there a certain time frame when we receive them?

    Hi Kayla,

    Welcome to planDisney and thank you for your question!

    Fall is such a beautiful time around the Walt Disney World Resort, the weather is cooling off and you get to enjoy the fall decorations which only come out once a year! Make sure to stay tuned to Disney Parks Blog to see what other event opportunities might be happening during your vacation.

    Kayla, since you already purchased your tickets, you should be receiving a confirmation email which will detail your reservation information and confirmation number. In the past, I’ve received my confirmation email within a day or so, hopefully it’s on its way. First, I suggest checking your email’s junk mail folder, sometimes the email can accidentally be filtered into that area. If you’re not finding it there, I suggest reaching out to the Existing Tickets help desk so they can help you locate your confirmation number for your records and link your Theme Park tickets. 

    One great thing about My Disney Experience online is that if you booked your tickets through your account online, they will automatically be added to your My Disney Experience mobile app! To check, you’ll want to sign into the My Disney Experience mobile app, then select the three lines in the lower right-hand corner. Next select the box titled “Tickets and Passes” and in this section you’d see your tickets. If the tickets aren’t showing up here, Hakuna Matata! Once the Cast member locates your confirmation number, you’ll just select the “+” in this section, then select “Link Tickets & Passes” and enter the number.

    Once your tickets are linked, make sure to explore which Theme Parks you’d like to visit and book your Disney Park Pass reservations!

    I hope this “Bit By Bryanna” is helpful as you prepare for your Walt Disney World Resort vacation. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.