Mom and daughter shopping
  • On Dec 9, 2018
    Katherine from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I purchased a shirt while on vacation, got home and realized I bought the wrong size. When I went to the website on the receipt, it said no returns or exchanges for merchandise bought in the parks/resorts. Is there anything I can do?

    Hi Katherine,

    Thanks for visiting Disney Parks Moms Panel.

    I hope you enjoyed a most magical stay at your Walt Disney World vacation! I'm sorry to hear that the bit of magic you brought home wasn't quite the right magic. I can share that I have made purchases in the theme parks that unfortunately have turned out not quite right when returning home, and so I understand how that can be a disappointment.

    I understand you visited the website shown on the receipt. I am wondering if there is a phone number shown on the receipt for the store location? In my experience, the return policies can vary from store to store, and they can even vary with the type of merchandise. I know that in one situation this year, I was able to receive a refund for a purchase I made in Magic Kingdom Park, but I needed to pay for shipping to return the item after calling to arrange the return and being provided with an RMA (return merchandise authorization). My best suggestion is to see if there is a phone number displayed on the receipt so that you can call and speak with someone about options for making a return. I can't say for certain what the outcome would be, but I think it's worth giving a try.

    Katherine, I hope this information is at least a bit helpful. I hope, as well, that you have lots of cherished memories to enjoy from your Walt Disney World vacation until you can return again to all the magic awaiting you.

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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