• On Oct 13, 2021
    Mark from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased resort and ticket online however it said tickets would be mailed to me. Our Disney vacation is in 5 days (last minute purchase). There was not email or other shipping option. Will I be able to get all my paperwork/tickets at the resort checkin?

    Hi, Mark! Welcome to planDisney! 

    Oh my Mickey waffles! Your Walt Disney World Resort vacation is starting tomorrow! Just think - soon you'll be opening the door to your Disney Resorts Collection hotel and it will be time for the magic to begin!

    Mark, hopefully you've gotten your magical Mickey mail just in the nick of time, but in case it still hasn't come yet, Hakuna Matata! No worries! We'll get this worked out. First things first, I'd take a quick look at the spam folder in your email account for a message from "Disney Destinations." I know sometimes Stitch likes to make a little mischief and hide things in there!

    If you still don't see an email, let's try another avenue. If you have a My Disney Experience account, all of your information should be safe and sound right there. To double check, head over to the Walt Disney World home page and click on the "Sign In or Create Account" link near the top of the page. Once you've signed in, click on the "My Disney Experience" logo in the menu bar, then scroll down to "My Plans, Reservations and Tickets." Your Resort hotel reservations and Disney Park Pass theme park reservations will show up there, and you'll find your tickets under the "Tickets & Memory Maker" tab. If you're seeing all of your plans, you're good to go! 

    When you arrive at your Resort hotel, head over to the front desk and let the Cast Member know that you have a reservation, but you didn't receive a confirmation email. They'll be able to give you Key to the World cards for everyone in your party that will serve as your room keys and admission cards. Next stop, theme parks!

    It's almost time for your grand adventure, Mark! Have an amazing vacation at the Walt Disney World Resort, and 
    please come see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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