Family Walking by Castle
  • On Dec 27, 2021
    Marie antonette from CA Asked

    I purchased and reserved tickets January 3rd. Some of my family members will not be able to make it that day. Is there a way to cancel the day reservation or refund the tickets?

    Hey there, Marie Antonette! Thank you so much for stopping by plan Disney with your question. I'm so excited for you to have the most magical time at Disneyland Resort! January is one of my favorite months to visit The Happiest Place on Earth. 

    I'm so sorry to hear that part of your party will be unable to make it. I have GREAT news for you though, you are able to cancel the reservation for part of your party without having everyone's reservations canceled. I would be happy to walk you through that. Once you are on the Disneyland website, please log in to your account and click on "My Disneyland". From there you will click on "Tickets and Reservations" and then select "Cancel Reservation". It may seem like you are in the process of canceling all of your ticket reservations, but don't worry! The next step will allow you to click through which Guests in your party you wish to cancel the reservation for. You will also be able to make new park reservations for them if they have a date set, or you can come back and make that reservation at a later time. Just remember that reservations are necessary, so they will want to check the Availability Calendar as soon as they have new dates in mind.

    Again, I'm sorry your original group plans have changed. Maybe you would like to pick up something in the parks for the family members who couldn't make it? One of my most favorite treats is the Churro Toffee! You can usually find it at Candy Palace and Candy Kitchen, Trolley Treats and Marceline's Confectionary. It's the perfect sweet treat and is usually easy to transport if you are traveling.

    Thanks again for stopping by planDisney. We hope you visit us again real soon!

    Carrie


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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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