Captain Mickey with Mom and son
  • On Feb 9, 2022
    Patrick from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased placeholders for two staterooms on a recent cruise in the DCL App. I received confirmation onboard that the order was confirmed. Will I receive any add'l email confirmation on the reservation numbers as we've received on prior cruises?

    Ahoy there, Patrick, and welcome aboard planDisney! Thanks for sailing my way with your question!

    Well well well, look at you, doing probably one of the most "planDrew-approved" things available on a Disney Cruise Line vacation: booking a placeholder for your next one...and what is this, I have missed one? Well, not just one, but two staterooms. I like the cut of your jib, Patrick! I'm guessing this wasn't your first cruise, and that you're well on your way to elevated Castaway Club status!

    The placeholder is one of my favorite things to suggest to any castaway - not only for the convenience of booking while aboard but because it's MUCH easier to say "see ya real soon" to the beautiful ships of the Disney Cruise Line fleet when you put yourself on the hook for another!

    To your question, I went back and checked my email for the last time I booked a placeholder and verified that I received an email confirmation the same day I booked it aboard the ship. So, if you haven't yet received an email with a subject line something to the effect of "DCL Onboard Booking Confirmation," I would check the following:

    • Be sure you've checked the spam folder of the email address you made the reservation under! Even if you've received the confirmation emails before, it's always worth a second look.
    • Has the credit card you used to book the placeholder been charged? That may be a good way to ensure the confirmation you received onboard was processed correctly! 
    • HAS ANYONE SEEN STITCH? 
    Joking aside, if you don't see an email and you have been charged, that would be my cue to call a Disney Cruise Line crew member for assistance. Since I haven't heard anything about emails not being sent as part of Disney Cruise Line's return to sailing or the most recent guide to updated experiences, a crew member will be the best way to ensure you get the placeholders on-file correctly! 

    Once you have the placeholders squared away, you've got another decision to make: book one of the currently available itineraries, or try to be patient for the next batch of itineraries to be released? Whichever you choose I know you and your crew will have a fantastic time enjoying everything that's included in your Disney Cruise Line vacation!

    Well Patrick, from one pro to another, I hope that helps you chart your next course. If you run into any additional rough seas while planning or converting your placeholder cruise into a reserved itinerary, please drop me another line here at planDisney. 

    Until then, may your anchor be tight and your compass true! 

    Andrew
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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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