• On Apr 15, 2022
    Suzanne from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased a placeholder while on our cruise a few weeks ago. I was able to see it in navigator and should have gotten an email confirming. I see the charge on my credit card but never got an email. How can I confirm that I have a placeholder?

    Hello, and welcome to planDisney, Suzanne, we thank you for your question!

    I'm so happy to hear that you absorbed a Disney Cruise Line Onboard-Only Offer, that is how I make disembarkation much easier, knowing I have another sailing on the horizon.

    Suzanne, to see your future sailing, please sign in to your Disney Cruise Line account and roll over the Already Booked tab. From there select My Reservations to see your current reservation with all the details including your stateroom number, travel party, balance owing, dinner seating and any other pertinent information. Depending on your Castaway Cay Club status, keep a close watch over your Booking Window for activities and Port Adventures once your balance is paid in full. If you have any further questions, or still cannot retrieve your new reservation please contact a Cast Member at Disney Cruise Line for assistance and resolution.

    Please complete your Online Check-In 30-days before your sailing to facilitate your arrival at the cruise terminal and kindly refer to Disney Cruise Line's Know Before You Go resource in preparation for your arrival.

    Download the Disney Cruise Line Navigator App to manage your plans before and during your cruise. The app will be handy in keeping you updated with activity and entertainment schedules, you'll be able to see your reservation and book activities and Port Adventures, and you'll even be able to communicate with your family and friends using the Onboard Chat feature.

    Suzanne, I hope this information is helpful, and I wish you a fabulous sailing!

    Best Disney Wishes!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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