Lounge Chairs at Night
  • On Jun 6, 2022
    Katrin from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased photos while on our cruise (May 9-13) and the onboard confirmation said they'd be in our account, I can't find them. Where/how do I access the photos we purchased?

    Hello there, Katrin! Welcome to planDisney!

    I hope you've had a wonderful time on your most recent adventure. I'd love to help you dig up those treasured photos from your vacation. Cruise photos are an extra special type of treasure. We don't want them buried for a moment longer! 

    First, begin by visiting https://disneycruise.disney.go.com/photos/ and log in with your Disney Profile. If you don't see your photos after logging in, you can link them using your Castaway Club ID. Click the Link option at the top right of your screen. Enter in your Castaway Club ID and click the Link Photos button. 

    After you have claimed your photos, it can take up to 60 minutes for the watermark to disappear. I hope after following those steps, your treasured photos are yours to print, share, save, and reflect on for years to come! If you need further support, I recommend emailing dcl.guest.communications@disneycruise.com for more help. 

    Katrin, thanks again for sailing our way, and please visit us again if you need help planning any future vacations to Disney Destinations. My pals and I are here and happy to help. 

    Have a wonderful day, 

thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

Related Video

  • thumbnail image for A Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.