Mom and daughter on Dumbo
  • On Dec 21, 2021
    Amanda from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased Photopass and Memory Maker, but when I got home realized we did not get “on ride” photos from Haunted Mansion, Pirates of Caribbean and Tomorrowland Speedway.

    Hi Amanda! Welcome to planDisney.

    I hope you had the BEST time on your Walt Disney World Resort vacation, and that you made lots of magical memories!

    Just before exiting their Doom Buggy on the Haunted Mansion, the Ghost Host warns Guests that a ghost might follow them home. But today, your problem is that a ghost did NOT follow you home! I'm so sorry to hear that you are missing some of your Disney PhotoPass photos. Let's see if we can get that straightened out!

    The great news is that there's an easy form to fill out when you have missing photos. Visit the Contact Disney PhotoPass Service form, select "Missing Photo" from the drop-down menu, and follow the steps to help the PhotoPass Cast Members search for your photos. You'll need to be able to report the date, approximate time, and other details to help - they even ask for a photo of the people in the photo to help them search.

    I'm sending pixie-dusted wishes that you're able to retrieve your treasured photos more easily than capturing Captain Jack Sparrow. Thanks for stopping by with your question, and please come back and see us if you think of any further questions.

    Wishing you a great big beautiful tomorrow,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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