• On Aug 16, 2019
    Sharyn from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the PhotoPass Archive Disc, but the bonus disc did not come with it. Is it sent separately?

    Welcome back to the Disney Parks Moms Panel, Sharyn!

    It sounds like you’ve had a recent visit to the Walt Disney World Resort, and I hope it was practically perfect in every way! This has been an extra-special year to visit because we’re celebrating Mickey and Minnie Mouse’s 90th birthday, and I just adore their colorful confetti-themed birthday outfits. I hope you were able to wish them well and say “cheese” with the birthday boy and girl!

    I’m sorry to hear your Memory Maker Archive Disc didn’t come with the bonus disc. In my experience, they are supposed to arrive together in one package, so you are able to relive your story with your magical vacation photos and the stunning stock photography that brings all those moments back in vivid color. I checked with a Cast Member, who recommended you contact the Disney PhotoPass team at (407) 560-4300 so they can help. They are available seven days a week from 9:00 a.m. – 9:00 p.m. EST.

    Sharyn, I’m sending pixie dust that it all works out quickly and easily so you can move on to enjoying your memories. If any other post-visit questions come up – or if, like me, you are already planning another visit before you’ve shaken the sand out of your purse – please come back and see us. 

    Have a zip-a-dee-doo-dah day,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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