Pluto with children on Main Street
  • On May 31, 2023
    Angie from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased the photo pass for Magic Kingdom and Hollywood Studios in March. We downloaded the pics on the computer and now they say we no longer have them. Even the other girls that was on the trip with us it says same thing. Is there any way we can get

    Hi there, Angie, and welcome to planDisney! 

    From photos in front of the iconic Cinderella Castle to those cool shots with Woody in Toy Story Land, I know that you captured so many memories on your last visit to the Most Magical Place on Earth. You're most likely having trouble seeing the PhotoPass photos because they expire after 45 days of being taken. But there may be some hope!   

    There is an expiration extension of 15 additional days. I am quite terrible at math, but perhaps this window includes the times in which your group took photos. If this is the case, log in to the Walt Disney World PhotoPass website or call the PhotoPass phone number on this page to purchase this package. And be sure to download them to your computer right away because this extension can only be done once. 

    AN EXTRA GEM: Make sure your filters for your photos in the My Disney Experience app or PhotoPass website have "Include Family & Friends" toggled on as well. Some of the photos could have been scanned by other people in your party. 

    I am thinking happy thoughts and sending you pixie dust from here in Florida! I hope that your precious memories can be recovered. If you have any other questions about your past or future visits, please stop by planDisney again, Angie. 

    Magic always, 
    LeAndra
thumbnail image for LeAndra

Meet the Panelist: LeAndra, Florida

Hey, Mouseketeer! I'm LeAndra, a wife, mom of two, and content creator from beautiful Central Florida. I've lived near The Most Magical Place on Earth for my entire life; so, I like to say that I'm a Guardian of this galaxy! My love of all-things-Disney has also taken me on multiple cross-country road trips to Disneyland Resort and on a few flights over to Disneyland Paris. I am oh-so-grateful to be a part of your world by helping you plan your magical vacations.  Learn More About LeAndra

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