child with Mickey
  • On May 1, 2022
    Alexa from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the photo experience. My app allows me to edit the photos (add frames), but when I save, the edits I made are not saved. The photo without edits is saved on my phone. I just get the raw photo. What am I doing wrong?

    Hi Alexa,

    Welcome to planDisney and thank you for your question! 

    It’s great to hear that you were able to use Disney Memory Maker on your last vacation! If you’re wanting to add a frame or sticker to your Disney PhotoPass photo, after you select the photo and make your edits, make sure you’re selecting the checkmark in the lower right corner. You’ll then get a message saying your phone is “Exporting the Image” and you’ll be able to save it to your phone. Double check in your phone’s gallery, but your photo should be saved with your edits. 

    If you don’t use that checkmark after editing and go back to your picture’s prior page to save, your edit won’t save.

    I hope this “Bit By Bryanna” is useful as you’re looking through all your amazing memories. If you have any other questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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