Cinderella Castle 50th Night
  • On Sep 7, 2021
    Gregory from DE Asked

    We purchased 4-park tickets to visit 3/14/2020-when the pandemic closed the park. Now we are trying to use them to visit in March 2022, but they expire 9/26/21. Family hugely disappointed. No one responds in customer service. How can this be fixed?

    Hi Gregory,

    Thank you for bringing your question to planDisney!

    First, let me say I can empathize with your disappointment because we had a similar ticket situation. Hope is not lost! You may be able to apply the value of those tickets towards new tickets. Unfortunately, I cannot do that for you. You will need to contact a Cast Member in Existing Tickets by phone. I just called to speak with a Cast Member today and the hold time was just over 40 minutes. A few days ago, the hold time was much longer but I stayed on hold to get my ticket issue resolved.

    If you booked a vacation package or resort hotel, make sure that you link that vacation package or resort hotel reservation in your My Disney Experience account. To link a reservation, log into My Disney Experience, click on My Plans, and then click on Add More Plans to Link Reservations and Purchases.

    Once you get those tickets sorted out, make sure those are linked as well. Then you can make Disney Park Pass system reservations. Then, review the advanced dining reservation window and start researching which restaurants you want to experience on your trip. 

    Gregory, we are all so excited to get ready for The World's Most Magical Celebration. The new fireworks shows are top on my list. I am headed to visit in a few weeks and cannot wait for the debut of Disney Enchantment and Harmonious! Remember, just call to speak with a Cast Member in Existing Tickets and they should be able to help!

    Magic and memories,
    Donyell
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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