Cinderella Castle 50th Day
  • On Dec 8, 2021
    David from QC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we purchased park tickets just before covid, we had to postpone due to travel restrictions.. I went into my account and kept changing the dates.. I went it last month and now they are gone...

    Hello and welcome to planDisney, David! Thank you for taking the time to visit us today. It is a pleasure to help fellow Guests with their Disney vacation planning questions!

    I am from Brazil, and I had the same issue, David. I had tickets that were impacted by the pandemic, but I could not use them by the extended expiration date. When I finally selected new travel dates, I signed in to My Disney Experience, but I could no longer view my tickets. Do not worry! Your tickets are still in your account, but you cannot view them anymore because they have expired. 

    Whenever you choose new visit dates, please call the Disney Reservation Center at (407) 934-7639, and Cast Members will be happy to help you apply the amount paid for your unused tickets toward the purchase of new admission (extra charges may apply). Before selecting new dates, remember to view Theme Park Reservation Availability to plan accordingly and link tickets to your account to make new Disney Park Pass reservations.

    I hope this information is helpful, David! Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.