Cinderella Castle 50th Night
  • On Nov 23, 2021
    Reta from ON Asked

    I purchased park pass tickets back in October but due to health reasons I am unable to make the trip. Can I get a refund or transfer to someone else's name?

    Hello and welcome to planDisney, Reta!

    Thank you for taking the time to stop by and send us a question. It is a pleasure to assist a fellow international Guest with questions about The Most Magical Place on Earth!

    I am very sorry to hear you cannot travel due to health issues. I have asked Tinker Bell to send some pixie-dust your way for a speedy recovery! Take care of yourself, and when you least expect, you will be able to reschedule your visit to the Walt Disney World Resort!

    Although theme park tickets are nonrefundable, you are welcome to keep your ticket in your Disney account and make modifications to use it for a future visit. If your ticket expires before you can select new visit dates, you will be able to apply the amount initially paid for the ticket toward the purchase of new theme park admission for a future date. For assistance, please contact the Disney Reservation Center at (407) 934-7639.

    You are also welcome to reassign this ticket to another Guest. First, sign in to your Disney account to be sure you are connected via My Family & Friends. If your accounts are not linked, please send the Guest an invitation to connect. After confirming your accounts are linked, visit Tickets & Memory Maker, locate the ticket you wish to reassign, select Reassign and choose a Guest from the list. You can also reassign a ticket via the My Disney Experience mobile app.

    I hope this information was helpful, Reta! Come back to visit us if you have additional questions, we are delighted to help!

    Best Disney wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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