• On Aug 7, 2020
    Matthew from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 4 park magic tickets in January, and were supposed to use them next week. We will be delaying our trip, how can I use the purchased tickets at a different time?

    Hi Matthew!

    Thanks for stopping by to ask your question at planDisney! Although I am sad to hear that you are cancelling your trip for next week, I am thrilled to learn that you are planning to go at another time!

    First things first, I suggest that you check your ticket expiration dates in My Disney Experience. In some cases, due to park closure, tickets were automatically extended until September 26, 2021. If your tickets were not automatically extended, call and speak directly to a Cast Member in Existing Tickets at 407-566-4985. They can check your exact theme park tickets and make sure that you can use them at a later time. I called to speak to a Cast Member and he also indicated that, depending on the dates of your new visit, there may be an additional cost for the new tickets.

    Once you have those tickets sorted out, make sure that you have the My Disney Experience Mobile app. With new park procedures, the mobile app has additional features that will enhance your park visit. In particular, you will want to use Mobile Food & Beverage Ordering. My family loves this service! Also keep track of the operational updates as procedures and experiences may change. Pay particular attention to the theme park ticket and resort hotel updates.

    As it gets closer to the dates of your visit, be sure to familiarize yourself with the Disney Park Pass reservation system to make your theme park selections for each day of your visit. Check the theme park pass availability calendar to see which parks are available during your trip. If others are traveling with you, make sure they are connected in your My Family & Friends list in My Disney Experience.

    Matthew, having rescheduled trips in the past, I know how disappointing that can be, but I also know how much happy dancing we have done when we book the new trip. I trust you have been taking good care of your super-suit - Together, Let's Make Your Next Disney Day Incredible!

    Magic and memories, 
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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