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  • On May 26, 2021
    Lianne from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 5 park hopper tix and reserved June 6th. I received a confirmation email shortly after with each persons QR code. I just went on my Disneyland.com mobile site and my tix have DISAPPEARED!!!! HELP!!

    Good day, Lianne!

    Welcome to planDisney and thanks for bringing your question our way! 

    If you purchased tickets on the Disneyland App or Disneyland website, your eTicket should be located in the “Tickets & Passes” section of the App. I suggest looking there as you may not need to enter a number into your account, your tickets may already be there! If you can’t find your tickets in the Disneyland App or on your Disneyland Resort account on the website, that's okay! You should have received a confirmation email with your eTicket information when you made the purchase. If you're unable to locate either your tickets or your confirmation email, I encourage you to reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to assist you further. 

    Enjoy your trip to “The Happiest Place on Earth!” Head back to planDisney with more questions! 

    Tiffanie 
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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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