Overview Shot of Fantasyland; DLR; castle;
  • On Mar 13, 2024
    Carla from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a park hopper ticket for my son's girlfriend. She got sick and couldn't make it. Can I get a refund for the ticket? If not, can I use the ticket even though it has her name on it at another time?

    Hey there Carla,

    Welcome to planDisney and thank you so much for your question! 

    While theme park tickets are nonrefundable according to the eTickets Terms & Conditions page, you can definitely still use this ticket for a future visit!

    When you purchase a theme park ticket through the Disneyland Resort website, it will ask who is using each ticket and then you'll see their name associated with the ticket in the Disneyland Resort mobile app, but this is just to help you keep the tickets organized and does not determine who needs to use the ticket.

    When you first scan your ticket at an entry gate, the Cast Member will take a picture of each member of your party that will be assigned to their ticket. It is this that determines who then needs to use each ticket through the rest of its use.

    Therefore, you'll just need to make sure you use this ticket during an upcoming trip before its expiration date, which you can find in the email you received after you purchased it. If it does expire before you're able to visit again, then you can apply the value of that ticket toward the purchase of a new ticket that is equal to or greater in value.

    Thanks again for your question, Carla! I hope you enjoy your next visit to the Disneyland Resort.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.