Wilderness Lodge Resort Pool
  • On Apr 25, 2024
    Jennifer from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a package online but cannot locate my theme park tickets

    Hi Jennifer,

    Welcome to planDisney! 

    Hooray for purchasing a vacation package to the Walt Disney World® Resort! If you purchased your package online, you should have received a confirmation number. It sounds like you might not have linked your vacation package to your My Disney Experience account. If not, log into My Disney Experience, click on the tab for My Disney Experience, click on My Plans, click on the plus sign to Add More Plans, and then click on Link Reservations and Purchases. Once you link the package, you should be able to see the tickets. From the My Disney Experience tab, click on My Plans and scroll down. On the left-hand side of the screen, you should see a tab for Tickets, Passes, & Memory Maker. It's beside the tab that says Daily Itinerary. 

    If you are more familiar with the My Disney Experience Mobile App, you could open the mobile app, click on the three bars on the righthand side of the screen, then click on My Tickets and Passes. You can check to see if those tickets are linked. You can also click on Future Plans to see if your resort reservation is linked. If your vacation package is linked and you still cannot see your theme park tickets linked, I suggest that you contact a cast member in Existing Tickets.

    Once you locate those tickets, review the remainder of your plans. If you have advance dining reservations, be sure to start thinking about how much time if will take you to get to those reservations and plan transitions accordingly. If you have a dinner reservation back at the resort at 7:00 p.m., for example, I would leave the park by 5:00 p.m. That should give you time to walk to the park entrance, exit the park, and travel back to the resort. Of course, if your resort is within walking distance, you may not need as much time.

    Jennifer, I trust that you will locate those theme park tickets and finalize your plans. Remember that there is always a chance that the online or mobile app navigation could change, so just call to speak with a cast member if you are unable to verify that those tickets are linked. It looks like your arrival date is approaching quickly! Be sure to also plan some time for a few extra special experiences. On one of our prior visits we decided to do Capture Your Moment: Magic Kingdom Park. We had the most fun in a short but perfect amount of time! 

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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