Hi Jennifer,
Welcome to planDisney!
Hooray for purchasing a vacation package to the Walt Disney World® Resort! If you purchased your package online, you should have received a confirmation number. It sounds like you might not have linked your vacation package to your
My Disney Experience account. If not, log into My Disney Experience, click on the tab for My Disney Experience, click on My Plans, click on the plus sign to Add More Plans, and then click on Link Reservations and Purchases. Once you link the package, you should be able to see the tickets. From the My Disney Experience tab, click on My Plans and scroll down. On the left-hand side of the screen, you should see a tab for Tickets, Passes, & Memory Maker. It's beside the tab that says Daily Itinerary.
If you are more familiar with the
My Disney Experience Mobile App, you could open the mobile app, click on the three bars on the righthand side of the screen, then click on My Tickets and Passes. You can check to see if those tickets are linked. You can also click on Future Plans to see if your resort reservation is linked. If your vacation package is linked and you still cannot see your theme park tickets linked, I suggest that you
contact a cast member in Existing Tickets.
Once you locate those tickets, review the remainder of your plans. If you have
advance dining reservations, be sure to start thinking about how much time if will take you to get to those reservations and plan transitions accordingly. If you have a dinner reservation back at the resort at 7:00 p.m., for example, I would leave the park by 5:00 p.m. That should give you time to walk to the park entrance, exit the park, and travel back to the resort. Of course, if your resort is within walking distance, you may not need as much time.
Jennifer, I trust that you will locate those theme park tickets and finalize your plans. Remember that there is always a chance that the online or mobile app navigation could change, so just call to speak with a cast member if you are unable to verify that those tickets are linked. It looks like your arrival date is approaching quickly! Be sure to also plan some time for a few extra special experiences. On one of our prior visits we decided to do
Capture Your Moment: Magic Kingdom Park. We had the most fun in a short but perfect amount of time!
Magic and memories,
Donyell