Characters and family at Stormalong Bay
  • On Jun 9, 2024
    Amanda from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a package this morning and paid the deposit. My hotel is showing in my app and website. However, I cannot find the tickets that I purchased with the hotel.

    Welcome to planDisney, Amanda! How exciting that you have booked a Walt Disney World Resort vacation, and even more exciting that you will be visiting next month! You're in for an amazing time with all of the new summer offerings! We'll get into those in a minute, but first let's find your tickets!

    When you purchase a vacation package, your Disney Resort hotel and Theme Park tickets will be combined so your vacation details are more streamlined and connected! If you're on the My Disney Experience mobile app, first click the three horizontal lines in the bottom right-hand corner and then select the tile at the top left that says My Tickets & Passes. Here, you should see the tickets that were included in your package, assigned to each person in your travel party. You will also see the valid dates your tickets are eligible for use! If you have any problems or do not see your tickets, I'd recommend calling a Cast Member at the Disney Resort Hotel Reservations number to make sure your package was booked correctly.

    Amanda, remember those exciting new summer offerings I mentioned before? I recently had the chance to experience a few of them, and I'd love to share some insights with you! Tiana's Bayou Adventure officially opens on June 28, so you're going to be able to take a trip down the bayou with Princess Tiana and her new band of cajun critters to celebrate Mardi Gras in New Orleans! This attraction is so fun, but be warned - you might get wet! In EPCOT, be sure to stop by the newly designed CommuniCore Hall and Plaza space to see the Encanto stage show this summer and then say hello to your favorite Disney pals at the new Mickey and Friends meet and greet! And in Disney Springs, don't miss Disney Dreams That Soar! This nighttime show uses the technology of drones to light up the sky with some of our favorite Disney characters! It's truly like no other show I have seen before!

    Amanda, I hope this helps and I hope you have a most magical summer at the Most Magical Place on Earth! With so much to see and do, it's a great time to visit! If you have any other planning questions before your trip, come on back and let me know - you've got a friend in me!

    Magic Awaits,

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Meet the Panelist: Alison, Louisiana

I'm Alison - a wife, mom, and teacher from New Orleans, LA. My first childhood visit to the Walt Disney World Resort sparked a lifelong love of this magical place, and I still find magic in both the new and nostalgic on each visit! I understand the changing dynamics of planning a practically perfect vacation; no matter how large your group is or what your interests are, I look forward to helping you create magical memories and discover unique experiences to make them even more enchanting! Learn More About Alison

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