Guests in ride car for GOTG - Guardians of the Galaxy
  • On Oct 13, 2022
    Jen from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, i purchased a package deal with park reservations and Genie+. On the app, it doesn't show i have Genie+ on the days we are attending the park, will that show up once we get to our reservation days?

    Hey Howdy Hey Jen and welcome to planDisney!

    Thank you so much for stopping by with your question on Genie+ for your upcoming trip. I will be happy to help you through this process for some expectations. 

    With the release of Genie+ late last year, there have been many changes have occurred with the process of purchasing and so much more. The first thing to do is to make sure to check on your reservation confirmation for your trip when you booked your vacation. As long as Genie+ was purchased at the time you booked your reservation, you should be all set. Disney did change the process of purchasing Genie+ over the summer to no longer offering it in advance so make sure to double check you have it. 

    The other place you should be able to find it is online on your My Disney Experience account. Once you log in, look under the "My Plans, Reservations and Tickets" section and look for the heading "Tickets, Passes & Memory Maker" which you will click on. There, you should see all of your tickets, the members of your party they are linked to and all of the details. In the details, you should see Genie+ listed. Another safe check for this purchase!

    As long as you can verify the purchase with one of these options, you should be all set. Genie should Magically appear on your My Disney Experience app on the day of your first visit to the park. If you do run into any issues, you can feel free to stop by the front desk of your Disney Resorts Collection hotel or call Disney at (407) 939-4357 and speak to a Cast Member about your situation. 

    If you have not already, Disney has added a few "How-To" videos on Genie+ online you might want to check out. This just gives you a little more preparation on what to expect for the process of things. Just a quick review, you can make your first Lightning Lane selection starting at 7 AM. Your next one should be able to book either 2 hours after the park officially opens or once you tap into your first experience in the parks. 

    Best of luck with your final preparations for your upcoming trip. Please feel free to reach out with any further questions, we would be happy to help!

    Have a Magical Day, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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