• On Aug 27, 2021
    Adrian from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 2 one day one park tickets with maxpass back in early 2020. I am reading that the max pass system will be retired and be replaced with a genie plus program. Will my tickets switch over to the genie plus program or will I get a refund/ gift card

    Howdy, Adrian! Welcome to planDisney and thanks for your question!

    I'm so glad that you are reading up on the exciting new Disney Genie service! You are correct that Disney MaxPass has been officially retired and Disney Genie+ will take its place when it's released sometime this fall. While we don't know the official release date, we do know that valid tickets with a Disney MaxPass entitlement won't automatically switch over to the Disney Genie+ service. To learn more about your Disney MaxPass entitlement options, submit an inquiry to Guest Services via email (select "Disney MaxPass Refunds" from the subject drop-down menu) or call (714) 781-4636. You'll need your ticket numbers and to submit your inquiry before your tickets expire.

    If Disney Genie+ is available during your next visit to the Disneyland Resort, you can purchase it for $20 per day, per ticket. You will be able to select the next available return time for an attraction and skip most of the wait by using the Lightning Lane. Disney Genie+ will be available for more than 15 attractions at the parks and you can make one Disney Genie+ selection at a time all day long. Additionally, your Disney PhotoPass downloads will be included on any day that you purchase and use Disney Genie+. 

    If you have any other Disney Genie questions, be sure to stop by planDisney again!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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