Anna and Elsa's Royal Welcome; Asian, character meet and greet
  • On Dec 2, 2024
    Daija from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We just purchased a new pass for my toddler last month when they finally opened. My husband forgot to renew our passes yesterday. Is it too late for us to renew? If so, can we cancel our toddlers pass?

    Hello there, Daija. Thanks for visiting planDisney with your Magic Key question!

    Life can get busy and as such sometimes things fall through the cracks. I am so sorry to hear that your Magic Keys accidentally expired! There are a couple of options here; however, some of them depend on whether or not your daughter's Magic Key has already been used. If it has not been used then you could wait to activate it when Magic Key sales resume (likely sometime in 2025), and you are able to purchase new Keys for you and your husband. This would be the best scenario as it guarantees that all three of your Keys will have the same expiration date. 

    If your daughter's Magic Key has already been used, then I'm afraid you'll need to speak with a Cast Member at the Main Entrance Ticket Booths or by calling the Magic Key Holders phone line (714-781-7277) about your specific situation. Based on the Disneyland® Resort Magic Key Terms and Conditions, Magic Keys are nonrefundable and nontransferable so it may not be possible for them to cancel your daughter's pass or allow you to buy new passes as Magic Key sales are currently paused. However, they can let you know what the options are.

    Daija, if neither of these options works for your situation, you could always buy park tickets for yourself and your husband when the Disneyland Resort has periodic ticket offers. My family and I have looked into this option, as my oldest kiddo doesn't always want to come along since we visit often with our Magic Keys. Perhaps this could work for you until Magic Key sales resume?

    I hope this information helps, or at least points you in the right direction to finding a solution. If you have any other questions, I'd be happy to help. So please feel free to reach out, Daija.

    Sending you pixie dust,
    Melissa
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Meet the Panelist: Melissa, California

Hi, I'm Melissa - an archivist, wife, mom, and Disneyland Resort specialist from Southern California. I've been visiting Disneyland since I was a baby and, now that I've got three Mouseketeers of my own, I love experiencing everything Disney through their eyes. From watching the Straw Hatters on Main Street, U.S.A. to riding "it's a small world," making magical memories as a family is one of my favorite things. I can't wait to help you research your next Disney vacation. See ya real soon! Learn More About Melissa

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