• On Nov 19, 2020
    Charles from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased military tickets to go to Disney World. I want to make a reservation in January but when I enter the ticket number it says its invalid

    Hey there, hi there, ho there!

    Welcome to planDisney, Charles. I’ll be happy to help you add your ticket(s) to your My Disney Experience account. Before we begin I first would like to say “Thank you” from my military family to yours. I’m also sending you a huge wave from one Arizonan to another. 

    Are you currently trying to link your specially priced tickets? You should have received an exchange certificate, from your participating U.S. military base ticket office. The barcode number (on the back) is what you will want to use to enter and link your tickets. I find that sometimes typing the numbers in works better than using the scanner on the My Disney Experience mobile app. I also recommend trying to link the tickets using the official website from a desktop computer. If you are still experiencing difficulties, Hakuna Matata, Charles. You are able to give the existing tickets line a call and a Cast Member will be more than happy to help resolve this issue.

    Once your tickets have been linked, you will be able to make your park reservations using the Disney Park Pass system. Don’t forget to make your dining reservations 60 days prior to your arrival! One of my favorites is Sci-Fi Dine-In Theater Restaurant.

    See ya real soon!
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.