Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Jun 4, 2025
    Caitlin from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the memory maker through my web browser while logged into my account. I can see it online, but I do not see it in my tickets/passes in the app. How do I get it linked to my app?

    Welcome to planDisney, Caitlin! Taking pictures is making memories and you're sure to do both this week when you arrive at the Walt Disney World Resort! Purchasing Memory Maker is a great way to capture all of those magical memories and have them to look back on for years to come! I love laughing at our attraction photos and getting those iconic family photos in each of the parks we visit, not to mention having all of our character interactions captured so we can just enjoy the moment!

    Caitlin, if you're logged into your My Disney Experience account on a computer, you should see your Memory Maker purchase and confirmation number along with your tickets under the Tickets, Passes, & Memory Maker tab online. When checking in the My Disney Experience mobile app, it will not show up on the tile with your Tickets & Passes, but rest assured if it is linked to your account, you will have no problem activating it once you start to capture your memories!

    Once you're in the parks and have taken some photos, on the My Disney Experience mobile app, click on the three horizontal lines in the bottom right-hand corner and then click on Photo Gallery to view your photos. Your photos will display with a watermark on them until you click to activate your Memory Maker; once activated, any photos captured in the next 45 days will be available for you to download directly in the app or online using the Walt Disney World Resort website. Additionally, you'll be able to download photos captured by up to 25 of your connected guests on your Family & Friends List. This is great for when your family or travel party might split up during the day; rest assured everyone can still have access to their photos!

    Caitlin, I hope this helps! One of my favorite things about using the PhotoPass photographers is that they often have special Magic Shots that they can include in your images! If you ask for them, you might get a few little fun surprises or surprise guests to join your family photos!

    If you have any other questions before your visit, please come see us again at planDisney! We're always here to focus on your question and see what develops!

    Say Cheese,
    Alison
thumbnail image for Alison

Meet the Panelist: Alison, Louisiana

I'm Alison - a wife, mom, and teacher from New Orleans, LA. My first childhood visit to the Walt Disney World Resort sparked a lifelong love of this magical place, and I still find magic in both the new and nostalgic on each visit! I understand the changing dynamics of planning a practically perfect vacation; no matter how large your group is or what your interests are, I look forward to helping you create magical memories and discover unique experiences to make them even more enchanting! Learn More About Alison

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