Family with Pluto
  • On Feb 12, 2022
    Susan from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker and am unable to link to my account. Can you please help with this?

    Hi Susan! Welcome to planDisney!

    Memory Maker is the perfect way to capture all your precious family moments at the Most Magical Place on Earth. My wife is a photographer and regularly brings her camera on our vacations. She takes amazing photos of our daughters and even gets me in a few as well. The only problem is we have none at the end of the trip of all of us together. It’s almost as if she wasn’t there with us. And this is the reason Memory Maker is such an important service to have. Disney PhotoPass photographers take care of this for you and provide you with lasting memories for everyone to share.

    Since you already purchased Memory Maker ahead of your trip, let's make sure you have full access to it while you are there. Log in to your My Disney Experience Account and click on the “My Photos” link. Once here, click on “Link Photos” and you will be prompted to enter your unique ID code on the back of your Disney PhotoPass card or confirmation email you received upon purchase. You can also link your purchase using the My Disney Experience App on your mobile device. Tap on the three horizontal bars on the bottom right corner and select “Photos”. Once here, tap on “Link Photos” on the top right of the screen. Here you will be prompted to enter the same ID code that you should have received. If neither of these options is working for you, I suggest giving a call to Disney PhotoPass and a Cast Member will be happy to assist. 

    I suggest taking advantage of the new Magic Shots being offered at all four theme parks that come included in your purchase. The Super Zoom Magic Shots are a ton of fun and showcase how expansive each park is. The Animated Magic Shots were my daughter's favorite since they were amazed how Baby Yoda popped up in our picture. 

    Susan, I hope you have a magical time on your upcoming stay! There is nothing quite like looking forward to a Walt Disney World Resort vacation!

    See ya real soon!
thumbnail image for Greg

Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

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