Mickey and Minnie Statues in Front of Fireworks
  • On Jul 5, 2022
    Susan from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I purchased the Memory Maker before my trip to WDW as I always do! I edit my photos with borders aNd stickers always! I just returned from my WD WDW trip and upon activating my photos I cannot edit anything on home computer or app. What can I do?

    Hi there, Susan, and welcome to planDisney!

    It’s always such a pleasure to help a fellow New Yorker, so I’m so glad you stopped by with your question today. I know whenever I return home from a Walt Disney World Resort vacation, I get a serious case of the post-Disney blues. Of course, this usually results in my almost immediately opening up my laptop to book my next visit (due to my lack of self-control!) But, I always like to take a little time after unpacking my suitcase to relax, unwind and think back on all the incredible memories made with my friends and family. I mean, that really is what it is all about, isn’t it? And what better way to reminisce than to look through your Disney Photopass photos! I just love capturing those special memories with the help of the incredibly talented Photopass Photographers, and the pictures make for such a perfect souvenir.

    Unfortunately, there seem to be some bugs in the My Disney Experience app, causing issues with adding frames and stickers to your photos. However, it does look as though the Cast Members on the Disney Photopass team are aware of the issue and are actively looking to resolve it but do not have a specific timeline on when it will be back up and running just yet.

    I know this may not be the news you were hoping for, but I would definitely recommend keeping a close eye on your My Disney Experience app so you can add your frames and stickers once the issue has been fixed.

    If you are a little like me and can’t wait to visit again soon to make more memories, just remember that there is always something new and exciting to explore at Walt Disney World. Plus, with The World's Most Magical Celebration running through March 31st, 2023, the magic will be waiting for you and your family!

    Have a magical day!
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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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