Couple enjoying pretzel at Disney's Animal Kingdom Theme Park
  • On Jun 21, 2023
    Kathryn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we purchased memory maker before our trip and the pics showed on our disney experience app during our vacation with watermarks. when when came home to download them the watermarks are still there. how do i get rid of them?

    Hiya Kathryn,

    Welcome to planDisney! There must be something about Walt Disney World Resort. It is the one place where I can get my Prince Charming to pose for pictures and not complain. I cherish those photos, and I’m sure you do as well!

    I’m sorry to hear that you are still seeing a watermark appear on your trip photos. Let’s see if I can help you retrieve your images. When you purchased Memory Maker, Kathryn, were you logged into your My Disney Experience account? If you were logged in, your Memory Maker should’ve been linked to your account, and all you would need to do is activate it. To check, log into your My Disney Experience account and scroll under “Tickets and Memory Maker” to see if it is listed there. If you don’t see it, you should link Memory Maker to your My Disney Experience account using the confirmation number in your email. Once linked, your next step is to activate the purchase to remove the watermark. To do this, open your My Disney Experience mobile app and select one of your Disney PhotoPass images. Once you click your image, you should see an option to activate your Memory Maker.

    That should do the trick, Kathryn! If, for some reason, you are still experiencing difficulty removing the watermark, you should reach out to a Cast Member in Disney PhotoPass Guest Support. They would be able to help you with your purchase. I hope this works; please come back and see us if you need anything else!

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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