Hi Julie,
Welcome to planDisney! Whether you're still at The Most Magical Place on Earth or back home again now, I hope that the moments you've shared and memories you've made bring a smile to your face for years to come!
When you purchase
Memory Maker, you'll be able to view, share, and download the photos and videos collected by up to 25 fellow Mouseketeers on your
Family & Friends list. Pretty sweet, huh? Since you're having trouble doing that, I'd make sure that you've given each other
permission to share your photos within My Disney Experience. Once you've done that, you should see all of the photos show up! If you've done so and you're still having trouble, though, you may contact Disney through this
helpful form or call the Disney PhotoPass Guest Support Team at (407) 560-4300. I'm sending pixie dust that you're able to enjoy
all of the photos collected by your crew!
Thanks so much for visiting us at planDisney, Julie, and please don't hesitate to come see us any time you have a Disney-planning question. We're always here and happy to help!
Missy