Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Jul 18, 2025
    Mindy from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker after our trip. When will I be able to download the pictures taken by a Disney photographer (not on any ride)? I already downloaded the pictures from the rises, but would like to be able to download our family pictures.

    Hi ya, Mindy!

    Welcome to planDisney. It’s so nice to hear that you are returning from a Walt Disney World vacation. How was it? For me, coming back home is the hardest part. I miss waking up in my Disney Resort and heading to the parks for the day. The sights, the smells, the memories, all of it feels like “home.” I’ve grown up with my dad telling us, “We always come back,” so that’s now my unofficial motto. It’s hard, but I know I’ll be back in my happy place soon. 

    In the meantime, the best way to cope with the post-Disney blues is by going through all the memories that were made, captured in photos. So I’ll be happy to share with you how you can access yours! What you’ll want to do is open up your My Disney Experience mobile app. After signing in, go ahead and click on the three stacked lines on the bottom right-hand corner. Scroll down until you see the heading “Disney PhotoPass”. Underneath that heading, you will see “Photo Gallery.” Click on that to access your photos. From there, select any of your recent photos to open it up. Just below your photos, you’ll find an outlined rectangle that says “Activate My Photos.” Click on that and follow the prompts to complete activation of your purchased Memory Maker.

    After you’ve activated your purchase, you are free to download your photos! You’ll want to keep an eye on your expiration date so that you can finish downloading your photos before then. If you happen to run into any other issues, feel free to contact the Disney PhotoPass team. They will be more than happy to flash through any questions you have.

    Mindy, I can’t wait for all these snapped memories to become core memories! They will be great keepsakes to look back on and maybe even guide your planning for the next visit. Thanks again for stopping by, and if there's anything else we can help with, you know where to find us!


    Magical Memories,

    Shantel 

thumbnail image for Shantel

Meet the Panelist: Shantel, Alabama

Hi ya Pals! I'm Shantel, an Army wife and mom of two. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip. One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! 
Learn More About Shantel

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