Greetings, and welcome back to the Disney Parks Moms Panel, Jeremy, we thank you for this excellent question!
We’re happy to hear you utilized our
Memory Maker product and hope that you made many magical memories. Your
Disney PhotoPass images do expire pursuant to the
Expiration Policy, but you may be able to purchase a
Photo Expiration Extension one-time 15-day extension for your Disney PhotoPass images and video in your account.
To purchase the
Photo Expiration Extension please do the following:
1) Log into your
Disney PhotoPass account.
2) Hover over the “Hello (Your Name)” drop down menu.
3) Select “Buy Photo Extension.”
Upon completion, please log out and then back into your account for the updated information to be properly reflected in your account. Your expiration date will be set to 60 days from your originally taken or capture date of the photo and will be displayed on each photo as viewed, one at a time.
If you experience any difficulty, have any questions, or need step-by-step guidance, please contact the
Disney PhotoPass Help Center at (407) 560-4300 or email:
disneyphotopass_support@disneyworld.com We hope this information serves you well, Jeremy and we would be pleased to offer any assistance again soon, thank you for consulting us.
Good luck with your Memory Maker Photo Expiration Extension!
Jacqueline