• On Apr 6, 2021
    Kristi from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the memory maker pictures but it will not let me link it to my account?

    Hi Kristi,

    Welcome to planDisney!

    The happy news is that you have an upcoming trip to the Walt Disney World Resort! I am so excited that you purchased Memory Maker. Until we became Annual Passholders (with access to our digital PhotoPass photos included), Memory Maker was a must-have for every trip. Those memories are priceless!

    I assume you have tried linking Memory Maker in your My Disney Experience account and this has not worked. This may be unlikely, but it could have been that you were logged into another family member's My Disney Experience account when you made the purchase. If you have double-checked your My Disney Experience account login information and it all seems correct, contact a Cast Member in Disney PhotoPass Services or Website Support.

    Once you get that Memory Maker linked, you are all set. I do have a few additional tips. When you exit an attraction that has Disney PhotoPass photo(s), there should be an area where you can see your photos. If you do see your photo, scan your MagicBand, Admission Card, or PhotoPass card to link the photo to your My Disney Experience account.

    If you notice missing photos, stop by a Disney PhotoPass site to speak with a Cast Member. In the past, they have been able to retrieve photos for us. We simply had to give them the approximate time the photo was taken and the location. They then pulled up photos from that PhotoPass location within a time window and scrolled through to let us look for our photos. Once we found them, the Cast Member linked them for us in My Disney Experience. If you get home and notice missing photos, you can also complete this PhotoPass Form.

    Remember to take photos at each theme park! After the first time we used Memory Maker, we learned how to maximize it. Keep an eye out for PhotoPass photographers with minimal lines. Hop in and get a quick photo. Use the My Disney Experience Mobile App to regularly make sure your photos are updating.

    Kristi, don't forget to stop by the Taste of EPCOT International Flower & Garden Festival during your visit. My family adores the topiary displays. We are so excited to welcome you to a world of magic!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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