• On Oct 9, 2021
    Michelle from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the memory maker this morning, should this show up on my account somewhere? I didn’t receive an email confirmation and I don’t seem to find it anywhere on myDisneyExperience app but the charge was showing as pending on my credit card.

    Hi Michelle,

    Welcome to planDisney!

    Strike a pose! I am so happy to see that you purchased Memory Maker. My family loves Memory Maker. Having access to all of our digital photos has been wonderful, particularly in those years when I have actually put together a photo book from our adventures. Your Memory Maker purchase should appear in My Disney Experience. To double-check, log into My Disney Experience, click on My Plans, and then scroll to see the Tickets & Memory Maker tab on the left-hand side of the screen.

    If you still do not see your Memory Maker when you click on that tab, I suggest that you call to speak with someone in Website Support. Once you arrive to the parks and resorts, remember to take photos! On our first trip with Memory Maker, we ended up with about 100 photos. On the second trip, we had about 200. So, we learned how to pose! We have also learned to get photos with Disney PhotoPass photographers that might be in lesser known locations.

    While you are in the parks, be sure to double-check your photos in the My Disney Experience Mobile App to make sure they are appearing in your account. If you notice missing photos, stop by a Disney PhotoPass service location and a Cast Member can help locate those photos and link them to your account. If you notice missing photos after you return home, you can fill out the Disney PhotoPass Online Contact Form.

    Michelle, remember that some of the best photos showcase your crew's signature park style, so think about matching gear as you plan for your trip. We cannot wait to welcome you for an Incredible Disney visit!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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